Privacy Policy
AdvenTech Outdoors, LLC doing business
as Rig’Em Right™ seeks to be the most trusted, complete
and exciting source for all your outdoor recreation needs. As
you do business with us, we take great care in safeguarding your
personal information and in complying with all applicable Federal,
Provincial, and state privacy laws, as well as our own internal
standards and best practices. We want you to know that we value
your privacy and are committed to responsible handling of your
personal information (such as your name, physical address, e-mail
address, and phone number), and we want you to know how we handle
your information.
AdvenTech Outdoors primarily operates under the names Rig’Em
Right™ in retail stores in the United States and
Canada and through our Internet or "web" sites online at Adventechoutdoors.com
and RigemRight.com, among others (collectively, "Site" or "Sites").
References to "AdvenTech" in this document mean AdvenTech Outdoors
LLC, its affiliates, subsidiaries, divisions and designees,
and the Site owner.
This Privacy Policy ("Policy") describes the information,
privacy and security practices for our Sites and retail operations.
We understand and respect your privacy. We provide notice of
our information handling practices; give choices about how
your personal information will be used; give the opportunity
to update or change your personal information; use information
security safeguards; limit the sharing of your personal information;
commit to complying with applicable privacy requirements; and
provide ways for you to contact us about privacy concerns.
When you participate in any of the activities described in
this Policy and provide us with your personal information,
you consent to how we collect, use and handle your information
as explained in this Policy. Here we tell you what we do and
do not do with the personal information you provide to us as
you visit our Sites and stores; purchase our products and/or
services; participate in our programs; and request a catalog.
Collection, Use and Disclosure of
Personal Information
General Information About Our Site and
the Internet
Choices Regarding How Personal Information
is Used and Accessing Your Personal Information
Security of Personal Information
Secure Online Shopping
Children
Questions or Concerns
Changes/Updates to This Policy
COLLECTION, USE AND DISCLOSURE
OF PERSONAL INFORMATION
We may collect personal information when you: shop ;
establish or update an account with us; enter a contest or
sweepstake; sign up and participate in our Rig’Em Right™ savings
card program; participate in a survey; request a catalog; purchase
and/or send an e-gift certificate; create or send a wish list
or gift reminder; provide us with comments or suggestions;
call our contact center; or subscribe to our newsletters and
other programs. We may use your personal information to better
assist you when you visit or call us again and to send you
special offers for products and services that may be of interest
to you. We do this by print advertising, including regular
mail and catalogs, by e-mail, and with general marketing communications
for product or service-specific information (collectively, "Marketing
Communications"). When we collect your personal information,
unless you "opt-out", AdvenTech may send you Marketing Communications.
You may also "opt-out" of future Marketing Communications by
following the instructions provided in this Policy under Choices
Regarding How Personal Information is Used and Accessing Your
Personal Information and through opportunities available
to you in our Marketing Communications.
When shopping retail stores who carry AdvenTech Outdoor
Gear, if you use a credit/debit card for your purchases,
we will collect your credit/debit card information in order
to process your purchases and may use your information to
keep a history of your purchases. When you return previously
purchased merchandise or request a refund or exchange, you
may be asked to give your name, physical address and phone
number, and to show information that identifies you, such
as your driver's license. We collect this information to
help prevent fraud.
When visiting our Sites, if you register for an online
account or for any online offers, we may ask you to provide
personal information and to select a password of your own choice
to help keep personal information secure. We may use your registration
information to help make your online shopping experience and
orders quicker and easier, by pre-filling certain parts of
your shopping information.
When you make online purchases, we will collect your
name, physical address, phone number, e-mail address and billing/shipping
information, as well as credit card information. This information
enables us to deliver products that you have ordered; fulfill
your requests; contact you or the recipient(s) of your purchase
in the event of order or delivery difficulties; verify or respond
to your inquiries; and deliver services and information about
our products or Site to you. If you make a purchase through
our Site, the personal information you provide (for example,
name, physical address, and e-mail address) will be added to
our customer database. Our customer database may be used to
send future Marketing Communications to you unless you specifically
opt-out. Note: Online purchases require use of an e-mail address
to process the order.
When you submit information about other people when you
purchase and send an e-gift certificate, or when you
create or send a gift reminder, we consider the information
you provide and the content of any personalized message to
be private and between you and the recipient. Although AdvenTech
Outdoors, LLC does not generally use or disclose any information
you provide about someone else for any purpose other than
to ship the order and confirm delivery, we reserve the right
to maintain that information to send future Marketing Communications.
We may also use that information to identify or resolve technical
problems or customer service issues as necessary, or may
need to share that information as required by law or to comply
with a court order or other legal process (see more about legal
reasons below); to respond to claims that your personalized
messages violate the rights of third parties; or to protect
the rights or property of AdvenTech Outdoors, LLC and its
affiliates.
If you request a copy of our catalog or purchase products
from our catalog, we will collect your name, physical
address, phone number, e-mail address and billing/shipping
information, as well as credit card information. This information
enables us to deliver products that you have ordered; fulfill
your requests; contact you or the recipient(s) of your purchase
in the event of order or delivery difficulties; verify or
respond to your inquiries; deliver Marketing Communications
to you; and add you to our print catalog mailing list. When
you request a AdvenTech sales sheet or future catalog or
make a purchase from one of our future AdvenTech Outdoor
Gear catalogs or sales flyers, your name and mailing address
may be made available to carefully selected third-party companies
whose products and/or services may be of interest to you.
If you do not want your name and mailing address included
in our print catalog mailing list provided to these third-party
companies (other than our authorized service providers),
please seeChoices Regarding How Personal
Information is Used and Accessing Your Personal Information below.
When participating in other AdvenTech Outdoors, LLC activities,
such as entering a contest or sweepstake, registering for programs,
or participating in a survey, or when you contact AdvenTech
Outdoors, LLC with a question or concern, we may ask you to
provide your name, physical address, phone number, e-mail address
and other information about yourself and your pets to administer
the activity and deliver Marketing Communications to you.
We may need to share your personal information but only
with carefully selected third-party service providers in
order to provide services to you, such as to fulfill
orders (U.S. Postal Service, Canada Post, or other delivery
companies we or you select); process payments; send Marketing
Communications; maintain our RigEmRight savings card program
and other programs; monitor Site activity; conduct surveys;
maintain our customer database; send mail and e-mail; and
administer drawings, contests, and rebates. We will share
your personal information with our carefully selected third-party
services providers on a confidential basis. These service
providers are prohibited from using your personal information
for any purpose other than providing RigEmRight services.
We may combine the personal information you provide to
us (on our Site, at our stores, through our catalogs
and programs) with publicly available information and information
we receive from or cross-reference with our marketing partners
and others. We use the combined information to enhance and
personalize your experience with us; improve the accuracy
of our customer database (such as the U.S. Post Office to
verify accuracy of addresses); increase our understanding
of our customers; identify potential customers; and send
Marketing Communications.
We may be required to disclose
your personal information for legal reasons, such as
in response to a valid court order, subpoena, government
investigation, or as otherwise required by law. We also reserve
the right to report to law enforcement agencies any activities
that we, in good faith, believe to be unlawful. We may release
certain personal information when we believe that such release
is reasonably necessary to protect the rights, property,
and safety of others and AdvenTech Outdoors, LLC. We may
also release personal information in the event of a corporate
sale, merger, reorganization, dissolution or similar event.
We will require such parties to treat your personal information
in accordance with our Policy and to use and disclose your
personal information solely for the purposes for which it
was collected.
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GENERAL INFORMATION ABOUT OUR SITE
AND THE INTERNET
Our Site uses Web technologies to gather navigational information
about our Site and its technical efficiencies and services,
such as time to connect to our Site and download pages. This
information allows us to see which areas of our Site are most
visited and helps improve our understanding of our customers'
Site experiences. This practice also helps us improve the quality
of online shopping experiences by recognizing and delivering
more of the features, services and products our visitors prefer.
In the process of gathering navigational information, non-personally
identifiable information may be collected, such as domain type,
Web browser version, service provider, and IP address, which
will provide information about a visitor's use of our Site,
like the time of a visitor's last visit to a Site page.
Our Site uses "cookie" technology. A "cookie" is a small data
file that a Website may send to your Web browser and store
on your hard drive. Our Site uses cookies to simulate a continuous
connection-cookies let us "remember" information about your
preferences and session and allow you to move within areas
of our Site without reintroducing yourself. No personally identifiable
information is stored in these cookies.
You may choose to set your Web browser to not accept cookies.
If your cookies are disabled, you can still view our site and
make a purchase.
We may carefully select third-party advertising companies
to collect information by using cookies when you visit our
Site. These select companies help us measure the effectiveness
of our advertising and how visitors use our Site. We respect
your right to choose whether to be included in the services
that these third parties provide. For more details about your
choices for no longer having information from these third-party
cookies used by these companies or provided to us, please see Choices
Regarding How Personal Information is Used and Accessing Your
Personal Information below.
Our Site server may automatically collect the address of the
Website that you came from before visiting our Site, which
Web browser you used to view our Site, and any search terms
you have entered on our Site. Our Site may also use other technologies
to track pages of our Site viewed by visitors, commonly referred
to as "tracer tags". This non-identifiable "click-stream" data
helps us understand how visitors use our Site. "Click-stream" is
the sequence of clicks or pages requested as a visitor explores
a Website.
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CHOICES REGARDING HOW PERSONAL INFORMATION
IS USED AND ACCESSING YOUR PERSONAL INFORMATION
If we are currently using your personal information to send you Marketing Communications
and you want to change your options, you can "opt-out" of receiving our Marketing
Communications at any time using the following directions. You may also use
these directions to change your personal information and to ask us to stop
providing your personally-identifiable information to our carefully selected
third-party service providers.
To "opt-out" of receiving Marketing Communications
from AdvenTech Outdoors, LLC, do one of the following:
- If you've created an account on our Site, you can access
and change your personal profile information and preferences
after logging into your account.
- Send an e-mail request to: info@adventechoutdoors.com
- Mail your request to:
AdvenTech Outdoor Gear Attn:
Customer Service
PO Box 443
Morehead City, 28557
If you send us an e-mail or letter, please be sure to include
your full name, address, phone number and e-mail address and
indicate specifically what type of Marketing Communications
you wish to stop receiving along with the specific e-mail address
to be removed from the mailing list. This will ensure we identify
you correctly in our systems so that we may accurately process
your "opt-out" request.
AdvenTech Outdoors, LLC will take the appropriate steps to
implement your request to "opt-out". Please note that due to
production and mailing timelines, it may take up to ten (10)
business days for e-mails and up to six (6) weeks for direct
mail and catalog to make the requested change. Until that change
takes effect, you may still receive Marketing Communications
from us, and we apologize for any inconvenience.
Also, please note that you may still receive business-related
communications such as order confirmations, product recall
information, or other administrative communications. You cannot "opt-out" of
these business-related communications which are necessary to
fulfill services.
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SECURITY OF PERSONAL INFORMATION
AdvenTech Outdoors, LLC strives to maintain internal controls
and procedures to ensure that the personal information you
share with us is handled in a safe, secure and responsible
manner. Whether you are shopping online, through our catalogs,
or in our retail stores, we have security measures in place
to help protect against loss, unauthorized access, and alteration
of the information in our control. We will only disclose such
information to employees and authorized service providers who
require such information for the purposes described in this
Policy.
AdvenTech Outdoors, LLC's databases are protected by physical,
technical, and procedural measures that restrict information
access to authorized persons in accordance with this Policy.
Although no data transmission over the Internet can be guaranteed
100% secure, and we cannot ensure against any loss, misuse,
unauthorized disclosure, alteration, or destruction of data,
we take reasonable precautions to prevent such unfortunate
occurrences. Our information systems are maintained behind
a firewall to isolate them from access by other networks connected
to the Internet, and access to personally-identifiable information
is granted only to associates who need the information to perform
a specific job.
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SECURE ONLINE SHOPPING
Because your credit card security is a high priority, we
have taken numerous steps to ensure your payment information
is processed confidentially, accurately, and securely. Our
Site uses encryption technology, such as Secure Sockets Layer
(SSL), to protect your credit card information during data
transport. SSL encrypts ordering information such as your name,
physical address, and credit card number.
To provide you with an increased level of security online,
when you register for an online account, you may also select
a password to access your personal information. AdvenTech Outdoors,
LLC will not ask you for your password in an unsolicited communication.
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CHILDREN
The safety of children is very important to us. Consequently,
AdvenTech Outdoors, LLC does not knowingly or intentionally
collect information from persons under 13 years of age without
parental consent. If you are under 13 and wish to purchase
items from our Site or wish to provide personal information,
ask a parent or guardian for assistance. AdvenTech Outdoors,
LLC cannot prohibit minors from visiting our Site and must
rely on parents and guardians to decide which materials are
appropriate for children under 13.
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QUESTIONS OR CONCERNS
To report any known or suspected privacy or security breaches,
or to submit privacy-related questions or complaints, please
contact us in one of the following ways and we will respond
within five (5) business days of receipt of your inquiry.
- E-mail: info@adventechoutdoors.com
- Regular Mail:
AdvenTech Outdoor Gear Attn:
Customer Service
PO Box 443
Morehead City, 28557
Please be sure to include your full name, address, phone number,
and e-mail address (if applicable), and specifically describe
your concern so that it may be appropriately addressed.
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CHANGES/UPDATES TO THIS POLICY
Because our Site and stores will continue to implement new technologies and
improve the products and services we provide, this Policy is subject to change.
If there are significant changes or additions to this Policy, we will identify
those changes below and/or in other communicative formats to keep you informed
of any new information and procedures that may change the way we collect,
use, or handle your personal information. If we change our information handling
practices or this Policy in such a way that your personal information may
be used or shared in a different manner, we will give you the opportunity
to "opt-out" of having your information used or shared in that new way.
To help you track significant changes to our Policy, a history
of those changes will be noted here, beginning with changes
published after March 27, 2006, our last revision date.
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